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Grassroots UK esports club and community, The Goose House (TGH), have outlined some internal changes including a newly created rulebook highlighting their principles and code of conduct.
In a press release sent to Esports News UK, The Goose House said: “To outline the changes that we’ve made internally to revamp TGH:
● “We’ve been hiring full-time and paid staff to ensure the community is not just run by volunteers, but those with an active and contractual duty to professionalise the community and ensure its healthy, secure growth.
● “We’ve introduced an anonymous complaints form that members can use when concerns arise. This form ensures transparency and accountability within our community.
● “We have newly created an all-encompassing The Goose House rulebook which solidifies our principles, code of conduct, and other essential guidelines. It serves as a clear roadmap for our community’s standards.
● “We have provided staff handbooks that outline expectations and procedures.
● “We actively seek input from our community through feedback forms – this ensures we stay informed.
● “We have hired a specific stream-team manager, to make sure the streamers associated with TGH are fully taken care of and have someone to address any questions or concerns.
● “We’ve implemented a formal investigation procedure for handling complaints, along with a comprehensive log to track any issues.
● “We’ve got a lot planned throughout 2024 and have already successfully completed one event. We have a new roster of streamers and influencers, all proactively working within the community. The Discord community is also at its most active state ever.”
A year ago, The Goose House were in disarray after several members left over accusations made towards former a co-owner.
In late October 2023, UK esports organisation Into the Breach acquired part of The Goose House. In a press release, Into the Breach said them and their founder Sam Cook own TGH, and that their previous owner (who faced the accusations) has no shares within the company.
Sam said: “We made these changes immediately as soon as ITB took ownership – it was naturally a condition of purchase that we make a variety of amendments to rectify prior issues.”
Dom is an award-winning writer and finalist of the Esports Journalist of the Year 2023 award. He graduated from Bournemouth University with a 2:1 degree in Multi-Media Journalism in 2007.
As a long-time gamer having first picked up the NES controller in the late ’80s, he has written for a range of publications including GamesTM, Nintendo Official Magazine, industry publication MCV and others. He worked as head of content for the British Esports Federation up until February 2021, when he stepped back to work full-time on Esports News UK and offer esports consultancy and freelance services. Note: Dom still produces the British Esports newsletter on a freelance basis, so our coverage of British Esports is always kept simple – usually just covering the occasional press release – because of this conflict of interest.